Shipping & Warranty

Expect only a 5-star service from Singapore’s best and most specialized guitar shop. All goods are carefully inspected and are covered by warranty unless clearly stated otherwise. Enjoy the best shipping rates and most reliable delivery service both locally and internationally.


  • All sales are final upon acceptance by the buyer
  • Payments are to be made via Paypal upon checkout.


  • Enjoy free delivery within Singapore with minimum purchase of S$50.
  • Same day delivery within Singapore can be arranged by contacting (65) 9749 9424 via Whatsapp. Additional delivery charges may apply.
  • An order is confirmed once payment has been processed and confirmed. Processing and shipping an order typically takes 7-14 days for local orders and 10-21 days for international orders.
  • All international deliveries will be made via DHL. Tracking numbers will be sent to customers upon collection.
  • Once the items have been collected by the courier, the safety and integrity of the products is under the courier’s responsibility. Please contact us at if you would like to request for insurance to be included on your items. Note that additional charges will apply for insurance on your order.
  • Should you suspect mishandling of the item that might have resulted in the damage of your instrument, do not hesitate to contact us, we would be happy to help you out.


  • Upon receipt of the instrument, check the items delivered, and report any unsatisfactory items within 7 days upon receipt (applies even for partial deliveries)
  • Exchanges can be made within 7 days upon receipt if there are any issues with the goods delivered; The buyer will be responsible for shipping both ways. Exchanges are also done at our discretion upon receipt of the item.
  • Instruments are sold as is on the website with its accompanying photos. Efforts are made to ensure an accurate visual representation of the product. No contest will be made against points of subjective evaluation (i.e. grain/colour).
  • No refunds can be made once a sale has been finalised. In the event that an exchange results in a difference in value, the customer may add other items from the store in the exchange to cover the difference, or pay any additional amount if necessary if the exchange results in a value higher than the original purchase.  
  • Where possible, any items sent back for exchange are to be sent in its original packaging with all paperwork that it was sent with. (e.g. Certificate of Authenticy, Invoice, delivery note etc)
  • We reserve the right to refuse any exchanges and/or returns at our discretion.
  • Contact us at +65 6337 8687 between 12pm to 730pm Monday to Friday and 12am to 6pm on Sundays for any queries regarding the products received. Alternatively, queries can also be directed to our email at  (Times listed are local time GMT+8) Customers can expect a response within 24 hours.
  • In the event that products need to be delivered back to us, our address is:
    The Guitar Shop
    5 Coleman St., B1-30 Excelsior Shopping Centre
    Singapore 179805
  • For local customers in Singapore, self pick up of the items ordered and after sales support can also be obtained at the following address:
    The Guitar Shop
    5 Coleman St., B1-30 Excelsior Shopping Centre
    Singapore 179805

Shop Warranty Policy

All items are checked thoroughly before delivery to ensure that the customer receives a flawless product. Warranty coverage of a product is based on the warranty extended by the manufacturer.